Privacy Policy
This Privacy Policy explains how Bonny Mogano Counselling Services collects, uses and protects personal information when you make an enquiry or use our online counselling services.
Information We Collect
We may collect your name, contact details, appointment information, payment confirmation and information you choose to share when requesting counselling.
How We Use Your Information
Your information may be used to respond to enquiries, arrange appointments, provide counselling, keep appropriate client records and meet legal or professional requirements.
Confidentiality and Sharing of Information
Information shared during counselling is treated as confidential. It will not be shared unnecessarily. However, information may be disclosed where required or permitted by law, or where necessary to address certain serious safety concerns.
Storage and Security
Reasonable steps are taken to protect personal information from loss, misuse or unauthorised access. Information is kept only for as long as necessary or as required by applicable laws and professional obligations.
Online Communication
Online communication, email and video platforms cannot be guaranteed to be completely secure. Clients are encouraged to avoid sharing unnecessary sensitive information through general website enquiries.
Your Privacy Rights
Subject to applicable law, you may request access to your personal information, ask for corrections, or raise concerns about how your information is handled.
Policy Updates
This policy may be updated when necessary to reflect changes in the practice or applicable laws.